Associate – Technical Support/Appraisal Platform
| Company | Corelogic |
|---|---|
| Location | Batesville, MS, USA, Dallas, TX, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- High school diploma or GED required
- 1+ years of customer support experience required
- Two-year technical degree or 1-year technical work-related experience strongly preferred
- Working knowledge and proficient with Microsoft Office Suite
- Strong communication skills including written for email communications (grammar, punctuation, spelling)
- Problem solving skills
- Effective listening skills
- Able to multi-task while speaking with a customer for most efficient service delivery
Responsibilities
- Support both internal and external users with basic technical and application issues / questions
- Manage inbound inquiries on behalf of client, acting as an extension of our client
- Remain in available status per business guidelines to handle incoming phone and email queues. Inquiries can be phone, email, or web
- Provide first level assistance for defined technical problems and escalate issues per business guidelines
- Complex use of multiple systems to service customer inquiries (can be up to 10 systems)
- Interpret and diagnose issues by reviewing logs, scripts or debugging applications
- Accurately documents every interaction within CRM and ticketing systems
- Consult knowledge database to optimize resolutions and follow through on resolution
- Provides timely follow up to close the loop with customers per business guidelines
- Notes any trends with incoming issues and notifies their manager in a timely manner so that the level of attention is broadened
- Must adhere to strict schedule and meet attendance guidelines
Preferred Qualifications
- Oracle or Salesforce experience is a plus
- Technical help desk or Contact Center experience is a plus
- Aptitude for providing excellent customer service