Associate Solutions Engineer – Commercial
| Company | Talkdesk |
|---|---|
| Location | San Francisco, CA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Junior, Mid Level |
Requirements
- Demonstrates an exceptional level of internal and external customer responsiveness
- Exhibits exceptional cross-team collaboration and internal customer support
- Provides excellent consulting, listening and communication skills, evidenced by the ability to establish influential relationships with diverse customers/prospects, including executive-level business owners
- Exhibits facilitation skills for meetings and group activities, both virtual and live, demonstrating the ability to guide groups, listen and question effectively (includes corporate/executive briefings)
- Possesses superior presentation skills, both virtual and live within a ‘tell show tell’ format
- Has excellent written communication skills, demonstrates the ability to write with purpose and accuracy
- Is adept at critical thinking, problem solving and decision-making skills that balance thoughtful analysis with timely responsiveness
- Has self-directed work habits, exhibiting strong initiative, drive, creativity, maturity, self-assurance
- Exhibits strong teamwork skills and ability to act as a strategic partner to the client and account team
- Proficiency in using hosted contact center applications
- Travels to internal meetings and customer sites as warranted (travel estimate 30%)
Responsibilities
- Understand customer-specific needs to provide business-driven consulting to prospective and existing customers.
- Provide business-centric expertise that helps our Sales team establish market, and deal-level visibility that resonates with prospects and customers, clearly differentiating our solutions from the competition.
- Be regarded as an experienced operator/practitioner in the Contact Center space and is highly knowledgeable about the unique nuances of this industry.
- Solutions Engineers must be able to move between many key facets of the sales cycle from pre-sales engineering support to solution qualification and execution, to solution architecture and post-sale upsell.
- The Solutions Engineer is recognized as a credible thought leader, is confidently able to address C-level discussions, and able to help the seller effectively expand the revenue opportunities.
Preferred Qualifications
- Bachelor’s Degree in a technical field (computer science, data science/machine learning; or equivalent experience)
- Excellent interpersonal, communication, persuasion, presentation, organization and writing skills
- Must be willing to work in a fast-paced startup environment
- Superior presentation skills
- Outstanding problem-solving skills, including the ability to meet a business requirement with a technical solution
- Nice to Have: Solutions Engineering experience in a related SaaS field
- Bonus points: Customer Service Software, Business Intelligence, Workforce Engagement Management, Artificial Intelligence