Associate – Services Client Service Group

Ability to establish clear goals and priorities, and address non-standard issues within area of expertise with minimal guidance and supervision
Subject matter expertise in business area supported, client requirements, and ability to ensure control is not compromised to comply with client requests
Customer service competency is a must with excellent written and verbal communication skills
Experience using Microsoft Office (Excel, Outlook, Word) is required
Ability to multitask and take ownership of complex issues, meet deadlines, and work effectively as part of a team
Good analytical and mathematical skills are needed
At least 2 years’ relevant experience would generally be expected to find the skills required for this role

Execute processes/functions and/or support process management and project efforts, leveraging knowledge of the systems, markets and instruments that influence the team
Recognize risk in day-to-day processes to draw out the key issues and contribute to process improvements
Build relationships within team and internal stakeholders, sharing knowledge to contribute to team output
Participate in projects and initiatives, aiding in solution formulation with a focus on timely execution
Relationship management between Operations, Prime Brokerage, and clients
Development of Corporate Action process and system enhancements to improve the client experience
Responses to client inquiries on complex corporate events across global markets
Direct Corporate Actions support with select top tier clients
Client Service and external client training on systems, tools and corporate events
Expiration date support of voluntary events, globally, ensuring 100% response from all PB clients
Weekly risk analysis of upcoming global expirations that is shared with Prime Brokerage, Risk teams, and other interested parties

No preferred qualifications provided.