Associate Renewal Sales Representative
| Company | PTC |
|---|---|
| Location | Portland, ME, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- Detail-Oriented: You’re organized and meticulous in managing multiple tasks and customer interactions.
- Strong Communicators: You have excellent written and verbal communication skills and can clearly explain complex information.
- Customer-Focused: You enjoy building relationships and helping customers find the best solutions for their needs.
- Self-Motivated: You’re driven to meet goals, grow professionally, and contribute to team success.
- Tech-Savvy: Experience with Salesforce or similar CRM tools is a plus.
Responsibilities
- Manage a Renewal Pipeline: Proactively engage with customers to inform them of upcoming renewals, consolidate contracts, and ensure timely renewals.
- Collaborate Across Teams: Work closely with inside sales, strategic accounts, and technical support to ensure customers renew the correct licenses and maintain active support coverage.
- Support Customer Success: Respond to inbound inquiries from customers whose support contracts have lapsed, and guide them through the process of reactivating their coverage.
- Drive Process Improvements: Contribute to team initiatives aimed at improving our sales processes and increasing renewal rates.
Preferred Qualifications
- Experience with Salesforce or similar CRM tools is a plus.