Associate Regional Field Operations Manager
| Company | Otis |
|---|---|
| Location | Galveston, TX, USA, Irving, TX, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior |
Requirements
- High school diploma or equivalent required; bachelor’s degree preferred
- 5+ years elevator industry experience required
- Management experience required
- Ability to thrive in a dynamic, team-oriented work environment
- Strong verbal and written communication skills necessary to build relationships and set clear expectations with both internal and external stakeholders
- Self-motivated individual capable of managing multiple projects and responsibilities simultaneously
- Comfortable working in a technical setting with proficiency in Microsoft-based computer software
- Demonstrates strong leadership, goal-oriented mindset, and excellent time management and organizational abilities
- Willingness to travel up to 50% of the time
Responsibilities
- Provide on-going training, development, and leadership to the service and repair colleagues
- Responsible for the quality of all service and repair field operations for the operating area; inclusive of ensuring we have the appropriate allocation of resources to meet our customers’ needs
- Investigate and resolve all critical customer issues
- Advocate for usage of digital tools and applications for our service colleagues
- Lead process workshops and ensure strict adherence to service processes
- Monitor field tests as well as first inspection and data reports
- Consult with service managers regarding problems encountered with service performance
- Assess improvement opportunity patterns and determine solutions to ensure service projects are completed to satisfaction and within reasonable timeframe
Preferred Qualifications
-
No preferred qualifications provided.