Associate Quality Assurance Analyst

Proficiency with Microsoft Office and Adobe Acrobat
Ability to complete high volume work in a timely and highly accurate manner
Strong organization skills
Ability to think creatively
Highly driven and self-motivated work approach
Strong communication skills, including both verbal and written communication
Investigates appropriate resources and involves partners when appropriate; future-oriented; assesses what will help/hinder achieving goals; focuses on what is important
Deals with others in a considerate, respectful, and unbiased manner; approaches conflict proactively; solicits and shares feedback openly; listens with empathy and maintains composure
Draws on information garnered from careful cultivation of a broad knowledge of WGU’s goals and processes; investigates beyond assumptions
Course corrects behaviors and communication style to meet the needs of a wide range of situations; tackles obstacles appropriately; is comfortable with ambiguity
Accountable to others; does what it takes to get the job done; actions are consistent with words; follows through on commitments; exhibits exceptional integrity
Displays commitment to the organization and personal growth; self-motivated and able to motivate and inspire others; assert oneself appropriately to champion ideas; tell the truth directly and constructively
Self-directs with a strong bias for action; leads the way to improve performance or processes; displays a keen interest in students and organization

Compiles, analyzes, and interprets data to support Program Development’s initiatives
Acts as a liaison to cross-functional teams
Point of contact for external contractors assisting on QA projects
Maintains mobile testing and course quality rubric, including monitoring data and making decisions based on available data
Performs other related duties as assigned