Associate Principal Engineer – Servicenow Lead Developer
| Company | Nagarro |
|---|---|
| Location | New York, NY, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Expert or higher |
Requirements
- Expertise in ServiceNow platform development and administration.
- Strong proficiency in ServiceNow modules, including ITSM, ITOM, HAM, SAM, SecOps, and Service Portal.
- Hands-on experience with ServiceNow integrations (REST, SOAP, MID Server, API connectors).
- Proficiency in JavaScript, Glide scripting, AngularJS, and other ServiceNow development tools.
- Experience with workflow automation, UI policies, business rules, ACLs, and catalog items.
- Knowledge of data migration techniques and best practices.
- Understanding of security and compliance frameworks, including application vulnerability remediation.
- Strong experience in performing code reviews and enforcing best practices.
- Ability to troubleshoot and provide solutions for technical issues.
Responsibilities
- Lead the end-to-end configuration and setup of ServiceNow instances.
- Develop and implement Incident Management, Change Management, Asset Management, and Service Request Management modules.
- Configure SSO, email notifications, MID Server setup, user groups, and permissions.
- Integrate ServiceNow with third-party applications such as ESRI (ArcGIS), ARMIS Security, PDQ Inventory, and Hexagon/Infor EAM (AMPS).
- Implement and maintain CMDB, ITSM, ITOM Discovery and Service Management, HAM, SAM, Chatbot, and SecOps.
- Develop and execute functional, system, integration, data migration, performance, and cross-browser testing.
- Ensure compliance with client’s security standards and remediate vulnerabilities.
- Provide technical documentation, including system maps, workflow diagrams, wireframes, data dictionaries, and migration plans.
- Conduct UAT (User Acceptance Testing), assist in issue tracking, and refine the system based on feedback.
- Develop and deliver end-user and technical training programs.
- Collaborate with stakeholders and project teams to define system requirements and implementation strategies.
- Manage client communications effectively, including technical discussions, issue resolution, and regular status updates.
Preferred Qualifications
- ServiceNow Certified System Administrator (CSA) and Certified Application Developer (CAD) preferred.
- Experience working on government or US public sector projects is a plus.