Associate Market General Manager

Associate Market General Manager

Requirements

• Highly developed business acumen and relationship management/building skills
• Advanced knowledge of business and management principles involved in strategic planning, resource allocation, human resource modeling, leadership technique and operations
• Possesses the knowledge, understanding, experience, skills, and abilities commensurate with managing an entity that equals or exceeds $40M in annual revenue
• Superior knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction
• Knowledge and implementation of regulatory requirements and laws that govern clinic activities
• Exceptional record of accomplishment of driving revenue growth and controlling expenses
• Ability to effectively leverage business and organizational knowledge within and across functions
• Skilled in negotiating; able to effectively influence executives, leaders, and all levels within the organization in matters of transformational change and operational optimization
• Exceptional written and verbal communication skills
• Exceptional organizational and management skills, including the handling of multiple projects simultaneously and meeting tight deadlines
• Keen understanding of business controls and operations
• Must possess a high degree of emotional intelligence and integrity; driven and focused work ethic
• Passionate about serving others with VIP experiences; ability to naturally engage and connect with others
• Self-starter with the ability to think creatively and work effectively
• Proficient in Microsoft Office Suite products including Word, Excel, PowerPoint, and Outlook, plus a variety of other word-processing, spreadsheet, database, e-mail, and presentation software
• Ability and willingness to travel locally, regionally, and nationwide up to 50% of the time; ability to travel regionally and nationwide up to 10% of the time
• Spoken and written fluency in English
• This job requires use and exercise of independent judgment

Responsibilities

• Owns and operates an average annual budget of over $50M for multiple medical centers, staffing up to 150 employees and regularly servicing up to 10,000 patients per year
• Owns and operates the design, development, and implementation of the ongoing strategy for operational excellence and growth within the centers
• Responsible for Training and Development of Center leaders and ensuring that those leaders are in constant development and being coached for future upward mobility
• Partners with the Regional President to provide management support in the oversight and execution of high-quality, cost-effective and VIP service for clinical outcomes that align with the organization
• Manages execution of key operational outcomes to ensure customer, provider and regulatory expectations are met/exceeded
• Coordinates and interfaces with various COEs to ensure the appropriate resources are available to the market
• Oversees communications verbalizing of a clear understanding and ownership of key scorecard measurements and of total quality measures and initiatives
• Mentors, coaches, and develops operation teams in the market
• Grows the team to match the needs of the business
• Aids in customer resolution responses and educates management on appropriate responses
• Handles escalated issues and determines proper issue resolution
• Leads growth strategy for each center around disenrollment
• Leads people, coordinates, and inspires the teams and achieves results under challenging circumstances
• Works comfortably with financial statements, and financial concepts, in a service organization
• Monitors office communication and performance to ensure that center leaders, front desk, referrals, and care teams operate in an efficient, accurate and customer-focused manner
• Collaborates with center leaders to conduct performance evaluations of team members and complete any required disciplinary actions
• Monitors the number of patients and wait times to ensure proper flow of patients from check-in through appointment to check-out
• Ensures accuracy of all incoming and outgoing information including supplies, invoices, billing requests and patient records
• Works in partnership with others in developing strategies to increase and retain membership
• Applies a bias towards frugality and creativity when it comes to problem solving for operational challenges
• Seeks to improve people, process, and systems resolutions before increasing costs and complexity
• Utilizes a keen sense of business acumen that assists with understanding the business
• Collaborates with leaders in relation to strategic business planning
• Demonstrates an astute sense of ownership; the successful incumbent drives centers success from all dimensions – people, finance, service, growth, and outcomes, as if they owned the organization
• Maintains an awareness of the competitive healthcare environment; actively drives retention and ensures that the level of service exceeds all other healthcare providers
• Works with clinical providers to help schedule meetings with patients and/or write letters to/for them
• Reviews reports to ensure target metrics are achieved and processes are being followed
• Conducts walk-through of the Centers to ensure a clean and safe environment, including spot checks of back office for expired medications, proper biohazard waste and medicine disposal, etc.
• Performs other duties as assigned and modified at manager’s discretion

Preferred Qualifications

• MBA or master’s degree in healthcare or public administration or a related discipline preferred
• Experience managing a diverse group of functional area professionals strongly preferred
• Experience managing and overseeing a multi-million-dollar P&L account highly desired