Associate Manager – 3PL Operations
| Company | Hello Fresh |
|---|---|
| Location | Montgomery, IL, USA, Newark, NJ, USA, Irving, TX, USA, Boulder, CO, USA |
| Salary | $75000 – $105000 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Mid Level |
Requirements
- Bachelor’s degree preferred
- 3 years of experience supporting fulfillment and production operations in the e-commerce, food/beverage, manufacturing, or distribution required
- Ability to travel up to 35% within the United States required
- Experience in turning analysis into action using Microsoft Office/Google Suite required
- Willing and available to work a Friday-Monday, 8 am-6 pm schedule
Responsibilities
- Lead day-to-day operations of the new Factor 3PL, launching in Q2, 2025, including coordinating with Factor kitchens and outbound LOC, managing substitutions and shorts when needed, reporting on and managing P&P and ingredient errors and missorts, and being the voice of the 3PL within the greater Factor/HelloFresh organization
- Support daily tactical work streams to manage order volume adjustments and ensure SOPs and annual OKRs are tracked and executed
- Report to Associate Director, 3PL Operations to enhance customer experience and improve day-to-day operations
- Conduct weekly, monthly, and quarterly scorecard and process reviews with 3PL sites
- Work a Friday-Monday, 10×4 schedule and lead operations across all 3PL brands and sites over the weekends, escalating to senior team members when needed. Cover of Factor transfers during the weekend
- Partner with leadership on adjustments to production and facilitate cross-departmental communications
- Work directly with 3PL partners to build processes and identify opportunities for continuous improvement
- Travel to 3PL facilities to strengthen the partnership and provide operational support at the shop-floor level
- Oversee invoice receiving and approval process for Factor, categorize and report invoiced expenses, and resolve billing issues in collaboration with Accounts Payable
- Drive a customer-focused environment committed to delivering the highest quality product to our customers
Preferred Qualifications
- Previous experience background in operations and vendor management preferred