Associate Mako Product Specialist
| Company | Stryker |
|---|---|
| Location | Brooklyn, NY, USA, Queens, NY, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- 4-year degree or equivalent
- Demonstrated aptitude in technical skills and technology systems and administrative procedures (e.g. ERP software, Office Suite, file processing and record management)
Responsibilities
- Train surgeons and operating room staff in the operation of the company’s robotic arm applications, ensuring ideal placement and precision.
- Learn software for pre-operative CT scans and assist surgeons with implant planning, sizing, and positioning.
- Shadow and support daily account coordination, manage inventory, instrumentation, and complete total case preparation.
- Document and report surgery support and educational events, providing feedback to improve products, documentation, and methodologies.
- Maintain and control locally consigned equipment, instruments, implant, and disposables inventories.
- Build foundational relationships with customers through active participation in account management and support.
- Provide prompt and accurate complaint reports in compliance with quality system requirements.
- On-call duties, including evenings, weekends, and holidays, as determined by territory needs, to address urgent technical needs and ensure continuous customer support.
- Assist in product demonstrations and lab logistics.
- Solve product problems for customers promptly and efficiently.
Preferred Qualifications
- 1 year relevant work experience
- Previous clinical experience; nursing, physical therapy, surgical techs, athletic training, personal trainers, medical scribes, etc.
- Extracurricular Involvement (community service, leadership organizations, athletic teams, etc.)