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Associate Loan Servicer Escrow
| Company | Webster Bank |
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| Location | Southington, CT, USA |
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| Salary | $22.45 – $27.02 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Junior, Mid Level |
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Requirements
- Working Knowledge of MSP is preferred
- Strong analytical skills, detail oriented
- Time management and strong interpersonal skills
- Effective problem-solving skills as well as oral and written communication skills
- Self-Starter with ability to work well independently as well as with a Team
- Proficient in Excel and working knowledge of Microsoft Office product suite.
- High School Diploma or GED and prefer a minimum of 2 year’s related experience in a financial services organization handling loan servicing or insurance.
Responsibilities
- Maintain and oversee disbursements for payments for real estate taxes, homeowners, flood, PMI, and MIP insurance premiums timely for escrowed accounts
- Maintain direct contact with taxing authorities, insurance companies/agencies, borrowers and our tax and insurance vendors to ensure quality customer service
- Verify all non-escrowed accounts have the appropriate insurance coverage and updated tax information
- Assist in the monitoring of disbursements as a result of Claims funds received by insurance companies for losses to borrower’s homes
- Work with vendor to Reconcile data and disburse checks for all regular real estate, abatement and added assessment taxes to either our tax payment service or direct to municipalities prior to due dates
- Reconcile all data and disburse checks to the appropriate insurance payee prior to renewal
- Communicate daily with our third party insurance tracking company to ensure proper coverages are in place at all times and in accordance with Bank, government and investor guidelines
- Review weekly open item tax and insurance reports
- Communicate directly with our tax and insurance vendors to obtain the amount due on accounts where disbursement listings have not been received
- Research past due and/or delinquent status reports from our tax and insurance vendors for escrowed and non-escrowed accounts for any delinquent real estate, added assessment and utility charges or homeowners or flood insurance premiums
- Monitor and process loss draft checks in accordance with investor and bank guidelines
- Issue periodic reports to department management team
- Communicate with borrowers and taxing authorities or insurance companies/agents to resolve any and all tax or insurance issues
- Review escrow analysis statements with borrowers
- Assist Customer Service representatives as needed in times of heavy telephone volume
- Communicate with our tax service to ensure all 1st mortgage loans have a valid tax contract in place.
Preferred Qualifications
- Experience in a loan servicing call center at a credit union, bank, or other financial institution a plus.
