Associate IT Engineer
| Company | ReliaQuest |
|---|---|
| Location | London, UK, Las Vegas, NV, USA, Tampa, FL, USA, Dublin, Ireland |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Entry Level/New Grad, Junior, Mid Level |
Requirements
- Bachelor’s Degree in a Computer Science related field
- 0-3 years of experience of Linux and Windows operating systems
- Basic understanding of Networking concepts (TCP, UDP)
- Experience resolving basic computer issues
- Experience resolving software related issues
- Ability to demonstrate good attitude, energy, and effort
Responsibilities
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Manage and configure enterprise level service management software
- Respond to queries either in person, through email or over the phone.
- Write training manuals.
- Maintain daily performance of computer systems.
- Respond to email messages for customers seeking help.
- Ask questions to determine nature of problem.
- Walk customer through problem-solving process.
- Install, modify, and repair computer hardware and software.
- Clean up computers.
- Run diagnostic programs to resolve problems.
- Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
- Install computer peripherals for users.
- Follow up with customers to ensure issue has been resolved.
- Gain feedback from customers about computer usage.
- Run reports to determine malfunctions that continue to occur.
Preferred Qualifications
-
No preferred qualifications provided.