Associate Implementation Engineer

Company	Q2
Location	Austin, TX, USA, Bengaluru, Karnataka, India
Salary	$Not Provided – $Not Provided
Type	Full-Time
Degrees	Bachelor’s
Experience Level	Entry Level/New Grad, Junior

Bachelor’s Degree in related field or equivalent experience
Typically requires up to 2 years of related work experience
Strong MS SQL skills: Understanding of DB Design and TSQL query language as related to Enterprise software configuration, installation and debugging
Operating System, Hardware configuration and Network troubleshooting skills required with packet analysis valued
Configuration and deployment experience with Web Services
Some knowledge of HTML helpful
Data migration experience a plus
VMware experience valuable
Experience with Python and other scripting languages
Familiarity with iOS and Android mobile applications platforms helpful
Strong troubleshooting, diagnostic and analytical skills
Attention to detail, exceptional follow-through, the ability to prioritize, stay organized, and multi-task in a fast-paced environment
A relentlessly positive disposition
Excellent people and teamwork skills with a drive for ownership of activities with a focus on successful completion
Ability to train individuals 1-on-1 and in a classroom environment
The ability to remain calm, diplomatic, and cooperative under stressful conditions
Strong written and oral communication skills including communication of technical concepts to non-technical individuals
Enterprise Software experience
This position requires fluent written and oral communication in English.

Partner with clients and internal teams to understand business requirements and direct the configuration duties
Develop and perform quality assurance check points within your team to ensure quality and timely delivery
Take ownership of your team’s business results by developing and leading training and execution plans
Monitors and impacts key metrics and efficiencies
Problem-solve routine to complex issues
Establish strong working and strategic relationships to socialize initiatives and get buy-in across functions
Provide Level 2 and 3 support to other team members
Create and implement tools that increase quality, security and productivity
Track status and provide updates in relation to overall implementation process
Responsible for ensuring that all security, availability, confidentiality and privacy policies and controls are adhered to
Work closely with Development and other teams to ensure client satisfaction and on-time delivery