Associate – Guest Experience Operations

Associate – Guest Experience Operations

Requirements

• High School Diploma or GED and similar experience preferred.
• Driver’s license is required, and you must be an insurable driver.
• Excellent attendance and punctuality. This role includes evening and weekend hours.
• Ability to be patient and flexible while also staying energized and focused on providing excellent customer service.
• Ability to multi-task and be a team player.
• Ability to use good judgement.
• Ability to recognize customer service concerns and address professionally.
• Good command of general computer applications and basic math skills.

Responsibilities

• Provide excellent customer service to all members, guests, and colleagues throughout Crystal Bridges and the Momentary, including outdoor areas and gallery spaces. This role includes evening and weekend hours.
• Circulate frequently through scheduled posts (both inside and outside the buildings) to serve as the primary contact for guests while ensuring the safety and wellbeing of all guests, staff, artwork, and the property.
• Interact directly with guests and members throughout the institutions to process their admissions, sell and renew memberships, answer questions, and serve as a resource during their visit.
• Relay information to members and guests about the current and future exhibitions, events, programs, and amenities.
• Observe and report criminal activity, fire, and safety hazards in public and non-public spaces at all times.
• Reports all suspicious conditions or persons; provide descriptions of violators of Museum policies; report accidents, injuries, and/or hazardous conditions immediately.
• Circulate frequently through scheduled posts (both inside and outside the building) to deter acts of vandalism, theft or negligence and ensure guest safety; remain alert and watchful.
• Become proficient with the ticketing software program, ticket scanners, and admission tablets used for ticketing and tracking guest information and to conduct transactions.
• Assist guests with visit and ticketing options, suggest suitable alternatives when conflicts arise.
• Stay informed on new and current information regarding institutional offerings, products, policies, as well as software and ticketing systems.
• Balance individual (own) cash drawer at the end of each shift and always follow cash handling procedures to ensure accurate accounting of all revenue.
• Assist the Supervisors and management to research and successfully resolve guest services issues.
• Maintain an organized appearance of all post locations and ensure that all materials and information displayed are current and well stocked.
• Assist with Guest Experience Operations oriented tasks during performances, events, previews and at other times as requested.
• Handle evacuations and difficult situations according to the Museum policy.
• Provide escorts for individuals going through the galleries before and after museum hours as directed by Department Leadership.
• Drive company vehicles including shuttles, golf carts, etc.

Preferred Qualifications

• Minimum 6+ months of experience in customer service, security, or related industry preferred.
• Prior experience working with computerized cash register system and accurately balance a cash drawer preferred.