Associate Gold Customer Service Representative Bilingual Spanish & English
| Company | Liberty Mutual |
|---|---|
| Location | Remote in USA, Plano, TX, USA, Lake Mary, FL, USA, Phoenix, AZ, USA, Chandler, AZ, USA, Tucson, AZ, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Associate’s |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- Associate degree in a business-related field or equivalent experience required.
- A minimum of 6 months related work experience is required with customer service experience preferred.
- Must have the ability to review, record, and organize written data from a variety of sources with no pre-established format.
- Must have excellent oral, written, and interpersonal communication skills and the capacity to multitask in a structured work environment.
- Must have the ability to handle confidential and proprietary information.
- Proficiency with computers is mandatory.
- Knowledge and ability to use Microsoft Office tools is necessary.
- Must have a clear understanding of the organization`s policies, standards, and procedures to guide customer interactions.
- Must be able to pass state-specific insurance tests specific to this role, and be able to obtain necessary licenses in all applicable states.
Responsibilities
- Helps customers in their time of need by building rapport, responding to, and resolving inbound phone calls in a fast-paced call center environment.
- Delivers expertise by identifying and analyzing customer and agent needs to ensure high satisfaction, growth, and retention of business.
- Provides counsel, guidance, and suggestions to our customers to adequately cover and protect what they value most.
- Upholds our customer care standards by achieving individual goals on call quality, handling time, lead transfer ratio, adherence, first-call resolution, and reliability.
- Maintains and tracks accurate data in various computer systems.
Preferred Qualifications
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No preferred qualifications provided.