Associate Eng Svc Management
| Company | Unisys |
|---|---|
| Location | Salt Lake City, UT, USA, Dallas, TX, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- BA/BS degree and 0-2 years’ relevant experience OR equivalent combination of education and experience
- Eligibility for any required authorizations from the U.S. Government
Responsibilities
- Gains familiarity with service management concepts, practices and methodologies
- With guidance, performs routine service management duties, including generating and distributing reports and/or providing dashboards for internal and Regular Clients
- Assisting with Change, Problem, and other service management processes
- Performing routine Problem and Request management analyses
- Maintains high standards of written communications
- Reaches out to account representatives to understand service, reporting and other needs
- Participate in a continuous service improvement program for in-scope ESM processes and services
- Interfaces with internal resources to manage ESM processes on a day-to-day basis
- Develops positive working relationships with internal account, service delivery and related teams
- Ensures contractual service support requirements are understood
- Escalates complex issues through the standard escalation process
- Ensures that the ticket hygiene is maintained at high level
- Develops and maintains positive working relationships with internal, support and client teams
- Assists with special projects as assigned
Preferred Qualifications
-
No preferred qualifications provided.