Associate Endpoint Administrator – Endpoint Operations
| Company | Carvana |
|---|---|
| Location | Tempe, AZ, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Mid Level |
Requirements
- High School diploma or equivalent
- Minimum 2-3 years of experience in the technical support field
- Ability to read, comprehend and execute on intermediate level technical knowledge articles
- Able to effectively communicate with team members to help resolve issues
- Ability to travel between multiple Phoenix headquarters locations
- Valid and current driver’s license
- Excellent time management & prioritization skills
- Experience troubleshooting and administering one of the three major endpoint operating systems, Windows, MacOS, and ChromeOS
- Experience with G Suites, Okta, ServiceNow, Jira, and Workspace One
- Ability to blend creativity, problem solving, and technical skills to support end-users
- Experience with major types of mobile devices (iOS, Android Devices)
- Skills in Windows Operating System (recent flavors: Windows 10 & 11)
- Experience with troubleshooting AV equipment such as HD TVs or Projectors
- The ability to effectively communicate with remote users via phone or email and troubleshoot problems using remote connectivity tools or sometimes in the blind
- High level of learning agility, and an aptitude for dealing with a fast paced-work environment
- Maintaining dynamic troubleshooting skills while dealing with ambiguous situations or issues
- Be willing to take on new projects even if that means learning something new
Responsibilities
- Handling escalated basic service desk escalations
- Handling the responsibilities of IT equipment which includes asset management, shipping, inventory and set-up
- Assisting with basic desk-side support issues, meeting rooms and other AV, TV, and projector issues
- Solving challenging technical issues using communication tools and internal support resources, while providing prompt and professional communication
- Reviewing incoming Service Desk tickets to diagnose problems, gather additional information, and identify solutions
- Using excellent judgment skills to be able to properly evaluate situations and determine if the issue can be resolved quickly over the phone/email or be escalated appropriately
- Providing Onboarding Support to new Carvana employees (hardware deployment, software update/deployment, move in day technical support)
- Serving as a resource for questions, inquiries and escalations from Tier 1 team
- Logging all technical issues in ServiceNow with as much detail as possible
- Other duties as assigned
Preferred Qualifications
-
No preferred qualifications provided.