Associate Director – Undergraduate Advising

Associate Director – Undergraduate Advising

Requirements

• Bachelor’s degree or equivalent
• 5-8 years of relevant experience
• Strong student support focus, and applied knowledge of the higher education student experience required
• Knowledge and understanding of student development theories and practical applications required
• Knowledge of academic regulations and degree requirements required
• Prior supervisory experience required
• Demonstrated ability to serve as part of a team and develop productive working relationships with multiple constituencies (students, faculty, staff, alumni, parents) including across levels of institutional positions is required
• Must have strong interpersonal, collaborative, organizational and external representation skills
• Initiative, drive, flexibility, capacity for detail
• Ability to excel in a multicultural environment

Responsibilities

• Responsible for a moderate caseload of student advising as well as for managing, designing and implementing both on-line and real-time special programs and events for all undergraduate academic affairs matters
• Responsible for supporting students in their academic planning, maintaining records, and assisting students with requests for exceptions to policy when appropriate
• Primary advisor for SPA students in the Key Executive Leadership Certificate
• Point of contact for readmission applicants
• Serves as the primary custodian of student records in the office
• Handles issues related to FERPA, including obtaining release forms and documenting which releases are on file
• Develops appropriate metrics for the assessment of office goals
• Gathers and analyzes data related to SPA Undergraduate Advising in support of curricular, co-curricular, and related academic initiatives
• Provides the Director of Undergraduate Advising with data-based recommendations for improving the student experience with academic advising
• Ensures that student requests are quickly routed to the appropriate part of the office
• Provides leadership on technology issues that impact advising, including the advising web pages, and developing online resources
• Coordinates with other offices on campus to address technology needs
• Works closely with the Director of Undergraduate Advising in creating and overseeing advising programming that complements the learning outcomes of the undergraduate program
• Oversees student programming as assigned by the Director of Undergraduate Advising
• Supervise the Peer Advisors and three Academic Counselors/Advisors
• Assist with hiring decisions, onboard and train new staff, coach new team members, and support professional development

Preferred Qualifications

• Master’s degree
• 8-10 years of relevant experience