Associate Director – Software Engineering
| Company | Chewy |
|---|---|
| Location | Plantation, FL, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior, Expert or higher |
Requirements
- Bachelors in computer science, Electrical/Computer Systems Engineering or a similar math or engineering field.
- Proven history of implementing and managing significant software development projects (mobile or web application development, test automation, or release engineering domains)
- 5-10 years of experience in Software Development as a software engineer
- 5+ years of experience in Engineering Management
- Experience administering Oracle Service Cloud, Salesforce, and/or Genesys Cloud for large organizations – configurations, workflows, reports, customizations, business rules, etc.
- Familiarity with multiple technology stacks including both static and dynamic programming languages (Java, PHP, React, Node, etc.).
- Proven delivery experience working under an Agile/Scrum methodology
- Must be fluent in both written and spoken English.
Responsibilities
- Lead a team of software engineers responsible for building tools and insights for Chewy’s best in class Customer Care.
- Recruit and hire engineers and mentor the growth of the existing team.
- Lead all aspects of the team responsible for administration and customization of our 3rd Party CRM platforms, including Oracle Service Cloud and Salesforce.
- Define and meet continuous learning goals to develop team capability – recent examples include an LLM/RAG knowledgebase implementation, customer facing mobile chat app, and high-availability omnichannel integration.
- Drive technical decisions and work with your product partners to lead a backlog to support multiple teams throughout Chewy.
- Review architecture and implementations to provide feedback for individual contributors.
- Establish strong working relationships at all organizational levels and across functional teams.
- Collaborate on design and implementation of scalable test environments for development and testing.
- Identify and lead priorities within the context of overall corporate objectives.
- Work with your technical and operational peers to meet testing and stability goals.
- Work with others in Engineering Management to drive best practices in software development, testing, and production deployment.
Preferred Qualifications
- Ecommerce experience
- Experience with AWS technologies – Lambda, State functions, SNS, SQS, etc.
- Comfort working with multiple remote Team Members
- Professional Scrum Master Certification
- Experience using and implementing automated testing
- Familiarity with Atlassian tools
- Understanding of Continuous Integration/Continuous Delivery
- Experience building applications using AWS services
- Experience with e-commerce & call-center applications