Associate Director Platform Engineering – IT Operations

Associate Director Platform Engineering – IT Operations

Requirements

• Experience with monitoring and incident management tools such as Splunk, Dynatrace, etc.
• Proven track record of helping create scalable, resilient, and dependable systems.
• Ability to work in an on-call rotation.
• Typically, will have at least eight (8) years of hands-on experience in IT operations.
• Bachelor’s or advanced degree in Computer Science/Engineering/Information Systems or equivalent combination of education and experiences.
• A passion for guiding, teaching, mentoring, and leading people.
• Ability to establish self as a leader, to not only perform in a leadership role, but to also be recognized by other divisions and business partners as a leader.
• Strong presence and credibility with excellent communication, presentation, and interpersonal skills which are effective and impactful to a range of audiences.
• Demonstrated ability to communicate complex information in a simplified way and meet fast-paced deadlines.
• Experience communicating and removing impediments at both the team level and organizational level, fostering collaboration across organizational boundaries.
• Deep understanding of all lifecycle development disciplines – Project Management, Requirements Management, Analysis & Design, Quality Assurance & Testing, Implementation, Service Management, Configuration & Change Management.
• Critical thinking and creative problem-solving skills.
• Understanding of agile principles and ability to reinforce the establishment of teams with the right people.
• Understanding of Lean/Six Sigma principles and tools and ability to reinforce the establishment of teams with the right people.
• Ability to lead self-organizing teams and drive change through influence.
• Ability to build a sense of trust and rapport that creates a sustainable & effective workplace.

Responsibilities

• Develop and coach employees to meet the needs of the organization while balancing personal development of the employee.
• Actively participate in the hiring of experienced and college graduate level employees.
• Solicit feedback from key team members to understand performance of team members and provide that feedback to the employee in a timely manner.
• Work with other leaders within the organization to identify and problem solve issues that are preventing employees from performing effectively.
• Identify organizational needs/gaps and propose solutions to resolve.
• Be a leader in IT operations to provide insight on best practices and future direction for the organization.
• Apply and deploy multiple approaches to remove organizational impediments (e.g., cultural barriers, logistic challenges, mindset shifts, etc.).
• Facilitate communication, cooperation, and collaboration across the organization, including continuous feedback loops.
• Work to improve the effectiveness of all roles of the organization, fostering self-organization, learning, and growth.
• Challenge current processes, identifying opportunities for increased efficiency, effectiveness, and consistency to drive continuous improvement in results.
• Build a trusting and positive culture where issues are resolved in a safe environment.
• Focus on key IT operations KPIs such as availability, MTTR, Mean Time Between Failures (MTBF), and Service Level Objectives (SLOs).
• Implement and manage monitoring and alerting systems to ensure high availability and quick incident response.
• Lead incident management and root cause analysis to minimize downtime and improve system reliability.
• Develop and maintain disaster recovery and business continuity plans.

Preferred Qualifications

No preferred qualifications provided.