Associate Director – National Account Operations CVS
| Company | Sanofi |
|---|---|
| Location | Houston, TX, USA, Los Angeles, CA, USA, Chicago, IL, USA, New York, NY, USA, Denver, CO, USA |
| Salary | $147000 – $212333.33 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior |
Requirements
- Bachelor’s degree required; degree in Business, Health Administration, Supply Chain, or related field preferred.
- Advanced degree (MBA, MPH, MHA) is a plus.
- 5+ years of experience in pharmaceutical or biotech Market Access, Trade & Channel, or Commercial Operations.
- Deep operational knowledge of U.S. payer systems, PBMs, GPOs, and specialty pharmacy distribution.
- Proven track record of operational project management, contract implementation, and cross-functional leadership.
- Strong proficiency in Excel, PowerPoint, and project management platforms.
- Familiarity with CRM systems, payer/contract tracking platforms, and business intelligence tools.
Responsibilities
- Lead operational planning, execution, and performance tracking for key Market Access accounts including PBMs, GPOs, payers, and specialty distribution networks.
- Translate negotiated contract terms and strategic access plans into executable operational workflows, implementation guides, and pull-through programs.
- Partner with internal stakeholders to ensure readiness for access launches, channel transitions, and formulary updates.
- Serve as the operational point-of-contact for Account Directors and cross-functional partners including Trade, Channel, Pricing, Operations, Access Analytics, Legal, IT, Compliance, and Patient Services.
- Ensure flawless implementation of new agreements, including system configurations, reimbursement workflows, data integrations, and copay program set-up.
- Facilitate cross-functional operational reviews and ensure KPIs are defined and tracked.
- Establish and manage operational dashboards and reporting frameworks to monitor performance, identify risks, and inform business decisions.
- Collaborate with analytics and business insights teams to evaluate contract performance and recommend operational optimizations.
- Provide timely updates to senior leadership and account management teams, highlighting trends, gaps, and mitigation strategies.
- Continuously improve operational processes, tools, and documentation to increase efficiency, scalability, and customer satisfaction.
- Lead or contribute to special projects focused on enhancing Market Access operations (e.g., payer onboarding, hub integration, channel expansion)
- Maximize digital tools with payers to drive insights and performance.
Preferred Qualifications
- Degree in Business, Health Administration, Supply Chain, or related field preferred.
- Advanced degree (MBA, MPH, MHA) is a plus.