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Associate Director – Infrastructure Engineering
| Company | Chewy |
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| Location | Minneapolis, MN, USA |
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| Salary | $124500 – $232500 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Expert or higher |
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Requirements
- 10+ years of experience in IT
- Bachelor’s degree in computer sciences or equivalent
- 5+ years of experience in Infrastructure Engineering Management
- Operate as a self-directed leader who maintains focus on goals without intensive oversight
- Experience owning highly available and fault-tolerant enterprise and web-scale infrastructure
- Demonstrated ability to lead, motivate, and develop staff
- Experience building a culture centered around a DevOps mindset
- Demonstrated history of implementing and managing enterprise infrastructure, network, data center, and unified communications projects
- Broad working technical knowledge of IT infrastructure (networking, virtualization, storage, compute, voice, contact center, public cloud)
- Solid understanding of IP networking fundamentals, infrastructure, and cloud constructs (Cisco, AWS preferred)
- Experience in the design, development, and deployment of networking technology solutions in hybrid public cloud infrastructure at scale (AWS preferred)
- Strong customer relationship skills, consensus-building skills, and ability to establish effective working relationships in a diverse environment
- Attention to detail, schedule awareness, and ability to drive the organization to healthy and timely results
- A thorough understanding of problem, incident, and change management processes and modern best practices
- Strong negotiation and conflict management skills
- Flexibility to work non-traditional schedules, including weekends
- Willingness to travel
Responsibilities
- Manage and lead the teams responsible for Chewy’s enterprise infrastructure, including on-premises and SaaS based solutions
- Apply vision, strategy, and thought leadership to impact Chewy, at scale
- Work with engineering leadership to drive best practices in the design, implementation and operation across the enterprise
- Lead the Network, Unified Communications, and Infrastructure teams and coach them to higher levels of technical, engineering, and operational maturity
- Establish strong working relationships at all organizational levels and across functional teams
- Identify and manage priorities within the context of overall Chewy objectives
- Establish standards, guidelines, and processes to ensure the integrity of infrastructure systems and compliance with company IT standards, policies, and processes
- Establish and ensure service level agreements are met
- Drive technical decisions and be accountable for the delivery of solutions on initiatives in support of corporate strategic objectives
- Partner with the Director, Infrastructure Engineering, and internal customers on budgets, roadmap definition and the prioritization of initiatives to align with business goals
- Participate in quarterly planning Sessions
- Implement process measurements to ensure quality standards and produce weekly, monthly, and quarterly business review reports
- Inspire and maintain a positive atmosphere of innovation and success across a diverse team of engineers
Preferred Qualifications
- Experience building, administering, deploying, and configuring hybrid cloud networks
- Infrastructure DevOps platform understanding for on-premises and within Cloud (AWS preferred) environments
- Experience in e-commerce
- Technical certification in relevant technologies (Cisco, VMware, AWS, Genesys)
- Experience using JIRA / Confluence / ServiceNow
- Working knowledge of ITIL, project management, and Agile frameworks; certification even better
