Associate Director – Fixed Income High Touch Trading Floor Support Team Lead

5-7 years experience in IT with strong knowledge of Capital Markets including Fixed Income Products (FX, Cash, Derivatives, Structured Products, Commodities and Futures); hands-on knowledge of the full Fixed Income trading lifecycle (Market, Client and Reference data, Pricing, booking, execution, live risk, market risk, clearing and settlement flows
5-7 Supervisory / Management / team leadership experience in technology support of Capital Markets trading and related functions; excellent verbal and written communication skills and good temperament, with the ability to face off to challenging trading clients.
Ability to manage the priorities, book of work / open issues from trading desks and work across IT and external vendors to capture, track, status update and drive issues to resolution; strong, hands-on support knowledge of ION and Bloomberg TOMS
Solid Linux, SQL, and any scripting language (Shell, Perl, Java, Python, etc.); working knowledge of underlying infrastructure and interoperability (servers, storage, network, middleware); experience with Database, Linux, Windows and basic infrastructure
Good Knowledge of enterprise scheduler platforms and monitoring tools (i.e. Control-M, Geneos, Tableau and Service Now); solid knowledge of and experience ITIL implementing Service management practices (Event, Incident, Problem and Change management activities); production data Analysis using Service Now, PowerPoint presentations, MS Excel charts

Lead a team of production support analysts in the United States providing world class High-Touch Trading Floor Support to the Fixed Income Rates, and Credits Desks, ensuring the highest levels of service
Operate as a Player/Coach, bringing to the table a mix of hands-on technical and business knowledge, people leadership, project and communication skills, developing deep knowledge of applications, architecture, up and downstream flows.
Manage Production, acting as an escalation point for operational teams leading in incident response, problem management, and root cause analysis.
Will be a self-starter, owning day-to-day operational support services, driving production Stability, Reliability and Service Excellence.
Employ a data-driven approach to driving production stability via metrics and reporting, partnering closely with Application Development teams and external vendors in driving Production Stability and Continuous improvement.
Ensure accurate logging of support incidents, conduct Incident and Problem Review Meetings (PRMs) and track action items to closure.
Drive efficiencies through the implementation of tools and process improvements.
Provide leadership and subject matter expertise to team members; own the IT Support relationship with the Trading desks and aligned function.