Associate Director Client Services – Outreach & Communications
| Company | Washington State University |
|---|---|
| Location | Moscow, ID, USA |
| Salary | $6012.09 – $9403.52 |
| Type | Full-Time |
| Degrees | Bachelor’s, Master’s |
| Experience Level | Senior |
Requirements
- Bachelor’s degree in a relevant field
- Five (5) years of progressively responsible experience in a related field
- At least two (2) years of management experience
- Experience in enrollment management or student services programs
- Working knowledge of automated financial aid processes
- High level leadership skills
- Experience in staff motivation, supervision, training, and employee relations
- Excellent administrative skills including coordinating and project management
- Excellent interpersonal, communications (verbal/written), and organizational skills
- Proven ability to effectively communicate, guide, and assist diverse constituents
- Experience in serving diverse client populations and handling customer relations and conflict resolution
Responsibilities
- Planning, organizing, and managing Client Services, Outreach, and Communications units
- Overseeing financial aid communication strategies
- Supervising managers, supervisors, and team leads
- Directing and controlling program operations
- Exercising independent judgment and discretion in decision-making
- Providing collaborative leadership in training and professional development for staff
- Working cooperatively with other teams on budget-related expenditures, hiring, and personnel matters
- Contributing to the development and implementation of strategic and long-range plans, goals, objectives, office policies, procedures, and practices
Preferred Qualifications
- Master’s Degree in relevant field
- Experience with PeopleSoft Financial Aid software
- Experience with Washington State financial aid programs
- Experience with Slate software
- Working knowledge of integrated student services systems and imaging/scanning software operations
- Experience with WSU student services especially Admissions, Student Accounts, New Student Programs, Center for Advising/Career Development, Registrar, Global Campus, International Programs, Graduate School, Athletics, and Student Affairs and Administrative Services