Associate Director – Client Services

Associate Director – Client Services

Requirements

• 6+ years’ experience in account management and/or sales in an agency environment.
• Bachelor’s degree or equivalent experience is required.
• Ability to travel to client sites up to 20%.
• Highly motivated self-starter with a proven track record of growing client relationships and revenue.
• Team player with orientation towards contribution, collaboration, and continuous improvement.
• Demonstrate a strong aptitude for strategic thinking and tactical execution.
• Ability to manage a diverse client portfolio across various brands, industries, and service offerings.
• Flexibility and strong relationship building skills.

Responsibilities

• Establish, grow, and maintain relationships with client stakeholders and executive sponsors across multiple organizations.
• Understand a client’s business structure, challenges, and opportunities, while demonstrating strong business acumen.
• Understand our areas of expertise to effectively represent them in high-level conversations with clients.
• Partner with our Channel teams to ensure that key strategic initiatives, ongoing projects, and deliverables are completed on time and to the quality expected of our organization.
• As an advocate for the client, partner with our Digital Marketing organization on recommendations that address client needs in strategy, channels, platforms, approach, and budget.
• Translate complex digital and technology solutions for executive-level and non-technical stakeholders.
• Stay current with modern marketing trends.
• Proactively identify opportunities that lead to the retention and growth of existing accounts.
• Increase deal velocity by deploying intentional strategies to overcome objections, navigate the dynamics of buying committees, and position the value of professional services.
• Secure additional revenue opportunities and client growth through discovery, consultation, and strategic recommendations.
• Design and coordinate internal and external approvals for all Statements of Work.
• Lead internal and client-facing meetings to prioritize current and upcoming projects and tasks.
• Set up our internal team up for success with clear documentation and task management.
• Lead both tactical conversations with day-to-day contacts and strategic conversations with senior-level client personnel.
• Promptly address scope challenges and issues with clients.

Preferred Qualifications

No preferred qualifications provided.