Associate Director - Client Operations

Associate Director – Client Operations

4+ years’ experience with digital operations processes
Managed a team of 3 +
Project Management is key
Strong attention to detail, well organized and possesses the ability to priorities multiple tasks under pressure
Ability to investigate, analyze and solve problems as well as clearly communicate results
Handle multiple projects in a fast-paced environment with the ability to learn and apply new concepts and tools quickly
Excellent project management and time management skills
Excellent verbal and written communication skills, ideally comfortable in a consultative, client-facing environment
Be a highly motivated team player

Manage the in-take of campaign assets including the development of specs, the creation of processes to manage asset in-take across client and creative agency stakeholders, the QA of assets to ensure ad server and partner compliance
QA and governance of naming conventions across all channels as well as adhering to the client’s master data policies
Ability to identify and resolve conflicts, with support of leadership
Project Manage internal stakeholders to ensure client deliverables are met
Contribute to the creation and development of processes to enhance ways of working
Internal and client facing Taxonomy lead (upstream and downstream taxonomies)
Liaison between various internal stakeholders and Data Engineers
Oversee recurring measurement and compliance reporting
Support and guide junior team members to produce optimal work and promote upward growth
Coordinate and ensure standardized set up across all media channels
Ensure standard of knowledge across all tools and platforms used is consistent across the teams
Identify opportunities to implement new processes and tools to create efficiencies across teams

Worked with/managed off-shore teams including training and collaborating on ways of working
Experience working in Ad Ops and or creative asset management