Associate Customer Support Analyst – New Grad

Associate Customer Support Analyst – New Grad

Requirements

• BA/BS degree required
• Strong written and oral communication skills
• Exceptional critical thinking, research, and problem-solving skills
• Ability to prioritize tasks and work efficiently
• Energetic, positive person who works well independently and with a team
• Detail-oriented and exceptionally organized
• Quick learner who demonstrates initiative
• Passion for improving education through technology!

Responsibilities

• Develop and maintain a high level of product expertise
• Use your product expertise to identify customer needs and help customers with best practice use of IXL’s software
• Offer ongoing support to customers via chat, phone, and email to ensure their success with our products
• Troubleshoot issues and provide expert solutions and workarounds
• Analyze and replicate software issues to assist in the creation of bug reports
• Create and maintain product documentation for internal teams and customers
• Gather customer feedback and feature requests to share with our Technical Support team to ensure it reaches internal stakeholders

Preferred Qualifications

• Some experience in a customer facing role in a corporate setting is preferred
• Teaching/tutoring experience is a plus