Associate Center Operations Director
| Company | ChenMed |
|---|---|
| Location | Tamarac, FL, USA, Fort Lauderdale, FL, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Mid Level, Senior |
Requirements
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No requirements provided.
Responsibilities
- Enhance the overall patient experience by implementing best practices and addressing patient feedback to improve satisfaction.
- Optimize the utilization of available appointment slots to maximize patient access and operational efficiency.
- Ensure the quality of appointment slots, maintaining a balance between availability and the needs of patients.
- Ensure that the team is readily available and accessible to all patients, reducing wait times and barriers to care.
- Monitor and manage patient disenrollment rates, identifying and addressing causes to retain patients and improve continuity of care.
- Identify and manage orphan patients (those without assigned primary care providers) to ensure they receive continuous and coordinated care.
- Cultivate a positive center culture that promotes team engagement and a collaborative working environment. Implement initiatives to boost staff morale and engagement.
- Develop and execute effective workforce planning strategies to ensure the center is adequately staffed to meet patient needs and operational demands.
- Oversee the onboarding process for new line staff, ensuring they receive comprehensive training and support to integrate smoothly into the team.
- Implement strategies to improve teammate retention and reduce turnover rates. Foster a supportive environment that encourages long-term commitment and career growth.
- Performs other duties as assigned and modified at manager’s discretion.
Preferred Qualifications
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No preferred qualifications provided.