Associate Branch Manager

4+ years’ experience in financial services industry
In-depth understanding of teller role and expert knowledge of financial transactions

Cultivates passion for Elevations Credit Union through leadership of teller team and demonstrates Elevations’ core values, Integrity, Respect, Passion, Creativity, and Excellence.
Coaches and supports tellers to ensure operational excellence and deliver amazing experiences – every member, every time.
Collaborates with Branch Manager to resolve service issues including both direct member service and long-term service improvements.
Engages members and actively leads team in a manner that models the Personalized, Elegant, Accurate, Kind, and Timely (PEAK’t) service model; using care, professionalism, and the highest level of service, exhibiting strong conflict resolution skills when needed.
Serves as focal point for communication to and from the branch in areas of operational effectiveness, controls, compliance, risk management, transactional processes, and member experience as it relates to process and operations.
Oversees the completion of all branch cash control audits to include individual cash positions, vault, dispensers and/or recyclers.
Responsible for managing the escalation of internal branch requests to include but not limited to, facility repairs, computer or system issue resolution or safety and security issues.
Adheres to all applicable Federal and State laws and regulations governing the Credit Union, including the Bank Secrecy Act (BSA).