Associate Account Service Manager
| Company | SciPlay |
|---|---|
| Location | Waterloo, IA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- Strong interpersonal relationship skills and an ability to build trust
- Attention to detail
- Effective communicator
- Well organized
- Customer focused
- Ability to interact well with people at all levels within and outside the social organization
- Strong insight into gambling and player needs
- Analytical skills
Responsibilities
- Primarily responsible for cultivating and developing relationships and serves as a trusted consultant to our most financially invested and players in the VIP base by reaching at least 100 contacts a day via phone/email/SMS.
- Instrumental in delivering Player feedback and players sentiment for studios to build out VIP driven features to drive higher revenue
- Serve as a SciPlay game portfolio expert and act as a liaison between our highest value players and each studio to resolve bugs and maintain retention of their designated VIP base
- When required support VIP Team Manager and/or VIP Experience Manager with VIP Events.
- Ensure that our clients receive the highest level of sales and operational customer service by leveraging a highly consultative + quantitative approach.
- Possess effective communication and presentation skills; ability to connect and reconnect VIP base through high-level relationship building with their dedicated base.
- Weekly Meeting with VIP team Manager, VIP Experience Manager and Retention Manager to provide VIP’s feedback and to help to better strategize weekly and outreaches. Ideation, gifting strategies, content, etc.
- Pro-actively make outbound calls to clients providing them with information and promotional opportunities as required
Preferred Qualifications
-
No preferred qualifications provided.