Associate Account Resolution Representative
| Company | Wells Fargo |
|---|---|
| Location | West Des Moines, IA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- 6+ months of account resolution, customer contact, customer service, or sales environment experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Responsibilities
- Support Account Resolution functional area as an entry level Account Resolution Specialist by utilizing the knowledge of company products, services, policies, procedures, and Account Resolution systems
- Apply knowledge when communicating with delinquent customers
- Seek ways to improve quality customer experience by collecting and negotiating terms of repayment on outstanding account balances
- Perform routine transactional tasks, such as taking inbound calls and making outbound calls by utilizing either an auto dialer or direct dial system to determine reason for delinquency
- Receive direction from supervisors, and escalate questions and complex issues to Account Resolution individuals
- Interact with immediate Account Resolution team on basic Account Resolution related information, as well as internal and external customers
Preferred Qualifications
- Ability to manage to production goals, deadlines, and various metrics
- Ability to navigate multiple computer system windows, applications, and utilize search tools to find information
- Ability to negotiate, influence, and collaborate to build successful relationships
- Ability to work effectively in structured but flexible, adaptable and changing, call center environment
- Experience with Microsoft Office and eCAR