Associate Account Manager - Small & Medium Business

Associate Account Manager – Small & Medium Business

Bachelor’s or Master’s Degree in a related field; or equivalent professional work experience
2 to 4 years of sales, client services, or account management experience
Knowledge of the vacation rental industry is a plus
Proficient in Microsoft Office
Knowledge of SalesForce or other CRM systems and Tableau or other BI platforms
An affinity for action and self-initiative
Strong client communication skills (both verbal and written)
Superb organization and time management skills, self-discipline
A results-focused and metrics-driven mindset
Demonstrated ability to balance a variety of activities to drive a high-volume of partner interaction
Ability to interpret performance, market and competitor data analysis and implement impactful action plans based on the data
A reputation for follow-up and persistence in challenging situations
Authentic relationship skills that earn the confidence of others

Drive the success of Vacation Rental Hosts on the Vrbo platform
Consistently exceed the mark on metrics (strategic objectives set by leadership)
Establish performance goals with partners, develop action plans, secure commitment for adoption/usage
Optimize content, rate, and availability to maximize booking conversion
Manage a large volume of clients through multiple consultations daily
Understand key demand/supply indicators, economic data, trends, and competitive information within the designated strategic market
Pitch additional relevant products to existing customers or prospects
May include (up to 20%) travel for in person consultations