Assistant Store Manager – Sur La Table

Assistant Store Manager – Sur La Table

Requirements

• 1-2 years of progressively responsible retail management experience. Prior experience as a Sur La Table Store Floor Lead, preferred.
• Experience driving sales and motivating high performing sales teams.
• Experience training others and holding teams accountable.
• Proficient in POS Systems.
• Proficient with MS Office Suite (Outlook, Word and Excel).
• May require Food Handlers Permit or Food Manager Certification.

Responsibilities

• Models and holds employees accountable to customer service standards.
• Contributes to an environment where employees are informed and capable by supporting and/or delivering training for all employees.
• Models and ensures all Sur La Table policies and standard operating procedures (SOPs) are communicated effectively to employees, maintained and consistently followed.
• Supports the GM or SM in proactively staffing the store according to retail census and fluctuations in seasonal business needs.
• Works as a part of a high-performing team to achieve store’s sales plan. Supports sales driving initiatives, creates daily agendas and directs selling activities as Manager on Duty.
• Provides coaching in the moment and performance feedback to employees. May assist the GM or SM in delivering formal performance reviews.
• Seeks opportunities to increase topline retail sales and directs employees to execute sales driving initiatives.
• Anticipates and solves problems by taking decisive action, follows up with the GM or SM.
• Ensures the accuracy and integrity of employee information including, but not limited to, Time and Attendance records and personal data.
• Manages deliveries according to standard operating procedures (SOPs). Drives and manages inventory events. Controls shrink and retail supply expenses.
• Stays informed by maintaining product knowledge, accesses available training and seeks out additional resources when necessary.
• Ensures adherence to applicable wage and hour laws. Accurately records time worked according to SLT policy.
• Appropriately partners with the GM or SM, HQ Retail Operations, Human Resources and other departments as needed or necessary.
• Demonstrates exceptional verbal and written communication skills with employees, customers, field management and corporate office.
• Additional responsibilities as assigned by GM or SM.

Preferred Qualifications

• Prior experience as a Sur La Table Store Floor Lead, preferred.