Assistant Store Manager

Undergraduate degree or equivalent experience
2+ years experience working with customers and or sales in any capacity or equivalent
Strong verbal and written communication skills
Sales and Operational Management skills
Ability to manage competing priorities
Proficient in Microsoft Office
Demonstrated organization, interpersonal, communication and decision-making skills
Shows proficiency with expense management
Must maintain an active registration status with NMLS upon hire (Nationwide Mortgage Licensing System and Registry) to be able to engage in conversations with customers about loan products, facilitates the application intake

Leads a team of advice and service colleagues in the achievement of individual and Store objectives
Provides day-to-day team leadership and work direction to ensure effective/efficient delivery of personalized/complex service and advice activities and/or solutions while maintaining compliance and regulatory guidelines
Responsible for driving and reinforcing Advice activities/capability for the team through continued team observations, coaching, oversight, and communication
Effectively handles critical and/or high-risk issues, determining the most appropriate course of action for resolution
Contributes to the achievement of business objectives by identifying advice opportunities and referrals, enabling business growth
Acts as an escalation point for Customer problem resolution – identifies how to prevent the problem from happening and educates the Customer
Leads and supports a high performing team; provides ongoing feedback and performance reviews, coaches and develops colleagues and ensures performance management activities are undertaken