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Assistant Operations Supervisor
| Company | Apple Bank |
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| Location | Mattituck, NY, USA |
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| Salary | $24.5 – $31.32 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Junior, Mid Level |
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Requirements
- High school diploma or GED required; Bachelor’s degree preferred.
- 2+ years of previous teller experience preferred.
- Strong interpersonal and organizational skills required.
- Display excellent listening, communication (verbal & written) and interpersonal skills.
- Must have strong computer skills and possess the ability to adapt to evolving technology advancements.
- Exhibit courteous and friendly behavior.
- Possess a thorough knowledge of various Bank products and services.
- Ability to work weekends and extended hours or at neighboring branch locations when required.
- Exhibit strong work ethic and high level of integrity.
- Demonstrate a willingness and desire to interact in a team environment.
Responsibilities
- Assist the Operations Supervisor in teller unit activities, motivating staff to provide superior customer service, while performing routine banking and client service duties.
- Serve as a backup to Operations Supervisor and tellers as needed.
- Provide technical guidance and training to Tellers regarding operating procedures and applicable systems.
- Ensure transactions are being conducted accurately and efficiently.
- Assist in the management of work schedules and the assignment of tasks.
- Process routine banking transactions and resolve moderate customer issues.
- Assist in cash management duties, including the monitoring of reserve cash, distributing/collecting cash from tellers, and completing the daily proof.
- Respond to immediate sales and service needs of the branch to reduce customer waiting time.
- Offer suitable Bank products and services that support client needs.
- Partner with Operations Supervisor to evaluate performance of staff and participate in the recruitment process.
- Maintain a strong understanding of applicable laws and regulations related to banking activities, including but not limited to: Anti-Money Laundering (AML), Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) requirements.
- Assist in the opening and closing of the branch’s cash vault.
- Conduct the proving of the ATMs and provide Tellers with transaction approvals when necessary.
- Perform filing and general clerical duties.
- Adhere to Apple Bank’s Code of Conduct, as well as all internal policies and procedures.
- Perform additional duties as requested.
Preferred Qualifications
- Bachelor’s degree preferred.
- 2+ years of previous teller experience preferred.
