Assistant Manager

Assistant Manager

Requirements

• Previous 50/50 and/or ticket sales experience at a large-scale event would be considered assets
• Demonstrated ability to supervise and motivate others
• Excellent verbal communication and customer service skills
• Reliable, enthusiastic, friendly and self-motivated
• Previous cash handling and payment card transaction processing experience
• Strong organizational skills
• Proficient with computers and desktop applications, including Microsoft Office, as well as mobile devices, with the ability to troubleshoot
• Must be 18 years of age or older
• Available to work flexible hours, evenings and weekends for the duration of the 2025 CNE (August 15 to September 1)
• Availability to work five to six days per week during CNE required
• Available to attend a full-day mandatory training session on Tuesday, August 5 at the CNE grounds
• Valid Ontario G license required in order to operate on-site golf cart

Responsibilities

• Supervise the day-to-day on-site activities of the CNE Foundation’s Grand CNE 50/50 fundraiser
• Assist Executive Director and Managers with move-in and move-out of the fundraiser prior to and following the 2025 CNE; liaise with operations department and trades during set-up (labour, electricians, etc.)
• Ensure that sales, cash handling and other procedures are being followed, and that AGCO charity lottery requirements are being met
• Encourage and motivate staff in order to maximize raffle proceeds in support of the Foundation’s charitable programs
• Ensure that the Sales Ambassadors are proactively interacting with CNE visitors and communicating CNE Foundation messaging
• Monitor overall and individual sales on a daily basis to ensure targets are being met and provide coaching as needed
• Manage the 50/50 mobile devices, including the daily assignment and return of devices, and assist with troubleshooting as needed
• Oversee daily Sales Ambassador beginning, end-of-shift and closing cash handling and payment card tasks in order to maintain internal controls and provide accurate sales records
• Assist Manager with shift sign in/out and staff hours tracking, reporting and daily responsibilities
• Support Sales Ambassadors with daily opening and closing duties at selling locations and monitor throughout the day to ensure locations remain neat and presentable
• Provide support with customer inquiries or issue resolution as needed
• Other duties as assigned

Preferred Qualifications

• Leadership and supervisory skills
• Ability to think critically in fast-paced environment
• Time management and organizational skills
• Accountability