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Assistant Gerant
| Company | Lush Cosmetics |
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| Location | Laval, QC, Canada |
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| Salary | $47250 – $47250 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Junior, Mid Level |
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Requirements
- 1-3 years managing or supervising in a retail environment
- Excellent listening and communication skills
- Excellent analytical, critical thinking and troubleshooting skills
- Excellent organization and time management skills
- Strong customer service, supervisory and sales skills
- Knowledge and interest in skincare, natural beauty and ethical business
- Ability to work flexible hours to meet the needs of the shop including holidays, evenings and weekends
Responsibilities
- Collaborate with your team on plans to exceed daily sales goals and ensure a unique and inclusive customer experience
- Educate our customers and staff on our brand values and articulate our position on various ethical issues
- Increase the depth of your product knowledge through constant learning and consistently make informed recommendations
- Demonstrate strong business acumen and understanding of your metrics, budgets and reports
- Be present to support your team on the sales floor, answer questions, remove obstacles, problem solve, and motivate them
- Own your own development, assess your performance, seek feedback and resources
- Engage your team at every level of your business to ensure they are inspired and motivated
- Support the staffing of your shop with top-performing staff
- Collaborate with your Manager on creating and executing plans that improve staff engagement and performance
- Support your manager to keep your shop compliant and ensure your staff are practicing company standards
- Support the training of your inventory team to abide by fresh standards and rotation rules
- Identify and support the development of your team to take pride in a clean and beautiful work environment
- Ensure the right number of staff with the right skill levels are scheduled at peak times
Preferred Qualifications
- Experience with consultation-based customer service models
- Ability to develop and train staff through positive coaching and feedback
- Proficient in Excel, Microsoft Suite, and adaptable to other systems as required
- Basic HR skills in hiring, scheduling, training, and performance management
- Experience in cross-cultural collaboration and DEIB or social justice training
- Fluency in Spanish, French or other languages
