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Assistant General Manager – Hope Lodge
| Company | American Cancer Society |
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| Location | Oklahoma City, OK, USA |
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| Salary | $56000 – $56000 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Junior, Mid Level |
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Requirements
- 1-2 Years Experience in nonprofit management, healthcare administration, hospitality management, or a related field.
- High school diploma or equivalent; additional education or certification in hospitality management, office administration, or a related field is preferred.
- Proven experience in front desk management, office administration, or customer service roles, preferably in a healthcare, hospitality, or nonprofit setting.
Responsibilities
- Provide strategic leadership and operational oversight to ensure the smooth functioning of all lodge operations, including guest relations, referral management, front desk operations and administrative functions.
- Lead and support the guest relations, concierge, and night supervisor team, providing guidance, training, and mentorship to ensure excellence in guest services.
- Manage various office management functions, including accounts payable, office supplies inventory, and payroll processing, to maintain efficient and organized administrative operations.
- Implement training programs to ensure compliance with organizational standards, while also fostering leadership skills and professional growth among team members.
- Provide effective leadership and direction to the day-to-day operations team, including setting performance expectations, conducting regular performance evaluations, and implementing strategies to optimize team performance and morale.
- Identify opportunities for operational improvement and efficiency in administrative processes, systems, and workflows, implementing solutions to enhance productivity and guest satisfaction.
Preferred Qualifications
- Strong interpersonal and communication skills, with the ability to interact professionally and empathetically with individuals facing challenging circumstances.
- Excellent organizational and multitasking abilities, with a keen attention to detail and the ability to prioritize tasks effectively in a fast-paced environment.
- Proficiency in computer applications, including Microsoft Office Suite and reservation management systems; familiarity with database management software is a plus.
- Flexibility, adaptability, and a willingness to work non-traditional hours, including evenings, weekends, and holidays, as needed to meet the operational needs of the lodge.
