Assistant General Manager – Adesa
| Company | Carvana |
|---|---|
| Location | Salt Lake City, UT, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Senior, Expert or higher |
Requirements
- High School or GED required
- 5+ years of people management experience
- 7+ years of customer service experience
- Must be 18 years of age and have a valid driver’s license
Responsibilities
- Lead from the front by setting the cultural tone and facilitating an environment of positivity, customer focus, strong morale, and team collaboration.
- Recruit and hire exceptional team members, and utilize performance management tools to ensure development of their careers.
- Resolve employee relations challenges, complaints, suggestions, etc. using sound human relations principles.
- Ensure proper follow-through on all directives, bulletins, schedules, and accounting from the General Manager, designated manager, or other corporate sources.
- Frequently and effectively communicate across the team and ensure the flow of cross functional communication between departments.
- Lead the dealer consignment and commercial account teams in accordance with corporate guidelines to ensure achievement of maximum sales volume in the most profitable way possible.
- Support end to end solutions for all customers and advise the sales team with demonstrated knowledge on products, services, and maximization of technology.
- Ensure the use of marketing tools on selected customer accounts as instructed.
- Leverage strong business acumen; monitor all local competition and recommend competitive strategies to the General Manager and marketing department.
- Attend Profit and Loss Statement reviews each accounting period with the Controller and General Manager.
- Monitor all customer accounts and work with other managers to ensure compliance with sale plan layouts, corporate requirements, and other directives.
- Create and maintain positive rapport and trusted relationships with customers and employees in a transparent, reliable, and positive manner.
- Ensure that fast and friendly service is provided to all customers in support of growth to the customer base.
- Turn operational and process initiatives into actionable tasks; support operational administration to move vehicles through the process with strong understanding of processes, collaboration across the organization, and communication internally.
- Inspect work performed by auction operations to ensure that the work conforms to the customer’s request.
- Monitor and control all facility conditions, vehicles, property and equipment for property cleanliness, maintenance, and safety.
- Develop strong partnerships with the corporate teams to implement and ensure compliance with all company initiatives, policies, procedures, and applicable state and federal laws are always followed.
Preferred Qualifications
- College education preferred
- Automotive/auction experience preferred
- CRM experience preferred