Assistant General Manager – Adesa

Assistant General Manager – Adesa

Requirements

• High School or GED required
• 5+ years of people management experience
• 7+ years of customer service experience
• Must be 18 years of age and have a valid driver’s license

Responsibilities

• Lead from the front by setting the cultural tone and facilitating an environment of positivity, customer focus, strong morale, and team collaboration.
• Recruit and hire exceptional team members, and utilize performance management tools to ensure development of their careers.
• Resolve employee relations challenges, complaints, suggestions, etc. using sound human relations principles.
• Ensure proper follow-through on all directives, bulletins, schedules, and accounting from the General Manager, designated manager, or other corporate sources.
• Frequently and effectively communicate across the team and ensure the flow of cross functional communication between departments.
• Lead the dealer consignment and commercial account teams in accordance with corporate guidelines to ensure achievement of maximum sales volume in the most profitable way possible.
• Support end to end solutions for all customers and advise the sales team with demonstrated knowledge on products, services, and maximization of technology.
• Ensure the use of marketing tools on selected customer accounts as instructed.
• Leverage strong business acumen; monitor all local competition and recommend competitive strategies to the General Manager and marketing department.
• Attend Profit and Loss Statement reviews each accounting period with the Controller and General Manager.
• Manage sales records, controllable expenses and cost items affecting profitability.
• Monitor all customer accounts and work with other managers to ensure compliance with sale plan layouts, corporate requirements, and other directives.
• Create and maintain positive rapport and trusted relationships with customers and employees in a transparent, reliable, and positive manner.
• Ensure that fast and friendly service is provided to all customers in support of growth to the customer base.
• Resolve any customer complaints in a friendly, courteous manner.
• Turn operational and process initiatives into actionable tasks; support operational administration to move vehicles through the process with strong understanding of processes, collaboration across the organization, and communication internally.
• Inspect work performed by auction operations to ensure that the work conforms to the customer’s request.
• Monitor and control all facility conditions, vehicles, property and equipment for property cleanliness, maintenance, and safety.
• Develop strong partnerships with the corporate teams to implement and ensure compliance with all company initiatives, policies, procedures, and applicable state and federal laws are always followed.
• Monitor and ensure compliance with all contractual customer, contractor, and supplier agreements.

Preferred Qualifications

• College education preferred
• Automotive/auction experience preferred
• CRM experience preferred