Skip to content
Assistant Food & Beverage Outlet Manager
| Company | Four Seasons |
|---|
| Location | Mountain View, CA, USA |
|---|
| Salary | $70000 – $80000 |
|---|
| Type | Full-Time |
|---|
| Degrees | |
|---|
| Experience Level | Mid Level, Senior |
|---|
Requirements
- 2-5 years experience in F&B management
- Previous experience in luxury dining environment an asset
- Proficient in spoken and written English
- Frequent Standing and walking for extended periods of time
- Open schedule to include weekends and holidays
Responsibilities
- Always offer engaging service
- Adapt to food & beverage operating programs
- Train, evaluate, lead, motivate, coach, and discipline all employees in the Hotel’s Room Service Department to ensure that established cultural and core standards are met.
- Ability to be visible in the operation, provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, and group contacts.
- Describe and ensure quality of all food items, ingredients, and preparation methods, as well as provide knowledge of wine and spirits in an elegantly appointed environment
- Answer telephone using courteous, efficient telephone etiquette while obtaining all information necessary to process the guest’s order according to Four Seasons Standards, describe the selection of food & beverage menu items to guests by offering interesting, and vivid descriptions of the each item’s, origin, taste, and preparation methods.
- Communicate guest orders including any special needs or requests to the kitchen using the hotel’s point-of-sales system; check completed kitchen orders with the guest’s original order; coordinate delivery of items to the guestroom by Room Service Servers in a timely manner to ensure proper food quality; properly and accurately close guest checks; record guest charges and gratuities.
- Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests.
- Coordinate amenity deliver by ensuring that all requests are received, filed, ordered from kitchen and delivered in a prompt and accurate fashion.
- Assist in control labor and operating expenses through effective scheduling, purchasing decisions, and inventory and control.
- Attend regular operational meetings when needed to ensure effective coordination and cooperation between departments.
Preferred Qualifications
- Previous experience in luxury dining environment an asset
