Assistant Facilities Manager

Assistant Facilities Manager

Requirements

• Excellent customer, computer, managerial, verbal and written communication skills
• Ability to multi-task and effectively organize responsibilities to achieve portfolio goals and objectives
• Basic knowledge of building systems (mechanical and electrical systems)
• High School Diploma or equivalent
• 2+ years of proven work experience managing a commercial facility as a third-party provider, corporate, or as a consultant
• 1+ years of proven people management/supervisory work experience in the facilities management industry
• Experience using Computerized Maintenance Management System (CMMS)
• Knowledge of applicable financial and accounting terms and principles as they apply to commercial property management
• Strong client service orientation with the ability to provide information and respond to questions from groups of managers, customers, and the Vendors
• Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding
• Ability to respond to common inquiries or complaints from clients, co-workers, vendors, contractors and supervision.

Responsibilities

• Maintain client satisfaction with delivery of Facility Management services and support programs to increase customer satisfaction
• Support compliance with Jones Lang LaSalle minimum audit and compliance standards in facility management, financial management and operational policies and procedures
• Meet or exceed site Key Performance Indicators (KPI’s); monitor Service Level Agreements (SLA’s) monthly to identify potential challenges and plan corrective actions accordingly
• Enforce all Company policies and training requirements regarding safe and efficient operations and work practices
• Implement and monitor hazard control and team safety practices, ensure compliance with local codes and regulations and Jones Lang LaSalle operations standards
• Demonstrate strong collaboration and teamwork within the account team, by including driving the development and implementation of IFM best practices and innovations
• Support work order management for in house staff and vendors as necessary
• Support facility soft services as needed and directed such as: meetings preparation, conference room reservations, food services, parking, vending, and badging
• Manages, oversees, and coordinates daily facility management activities such as HVAC, electrical, plumbing, fire/life/safety system, landscaping, exterminating, BMS, etc.
• Coordinates with site and contractors to ensure good customer service
• Request proposals, schedule and inspect all maintenance and repairs from onsite vendors and contractors
• Works with Regional Facility Manager in the development and management of the annual operating budgets and monthly variance reporting
• Reviews proposals for repair and maintenance work in accordance with JLL and client procurement policy and operating budget
• Liaison with vendor partner services
• Assists with innovations and special projects
• Performs tours/inspections of the properties
• Establishes working relationship with client and contractors to ensure that Building services are being provided to the satisfaction of building occupants
• Manage the work order process from creation to reporting
• Ensure accuracy of vendor invoices from invoice coding in CMMS system to timely vendor payment
• Create/edit monthly reports for work orders, budgets, initiatives, and projects
• Provide support for client team in escorting guests and vendors.

Preferred Qualifications

No preferred qualifications provided.