Assistant Director of Rooms

Assistant Director of Rooms

Requirements

• 1+ years of previous Rooms Division management experience is required.
• Experience in a luxury hotel and/or resort required
• Ability to handle computer systems (related to schedule, payroll, purchase, guest lists, guest activities reports etc.)
• Ability to multi-task in a high volume and fast paced environment
• Strong communication and interpersonal skills

Responsibilities

• Direct and control the activities of the Guest Experience, Concierge, Bell/Door, Front Desk, Housekeeping and PBX operations to ensure adherence to Montage standards, policies and procedures.
• Review and analyze guest engagement scores and trends in Revinate.
• Responsible for profile accuracy with the aim of creating a personalized experience for each of our guests.
• Perform daily stand up and run meetings for Front of House departments.
• Review daily activity, inclusive of but not limited to arrivals, departure, guests in house itineraries and restaurant reservations with the aim of delivering on all guest’s expectations.
• Ensure all Front of House associates maintain a balanced bank and to reconcile all transactions at the close of their shift and to cash out.
• Responsible for creating an engaging and collaborative culture with our front of house associates.
• Responsible for recruiting and onboarding all new front of house associates.
• Responsible for creating a learning environment and for providing corrective coaching to all front of house associates.
• Review, analyze and take action on all day-to-day Manager Logs and offer same day resolutions.
• Complete all payroll records and ensure payroll accuracy and proper labor management.
• Manage and satisfy front of house supplies and long-term storage.
• Supervises and assists as needed with the answering and directing of phone calls, pages, radio requests and faxes, wake up calls, in an efficient manner.
• Perform tasks for Guest Recognition and ensure proper training and usage throughout each department.
• Nurtures a collaborative and encouraging working environment with all other departments and associates.
• Directly responsible for MOD coverage during Director of Rooms absence.
• Manage room inventory, room status and allocate labor to meet all operational needs.
• Ensure the Rooms associates are performing at optimum levels by ensuring proper credit assignment and by ensuring the proper equipment and supplies are always provided.
• Effectively train all Floor Supervisors on proper Montage Standards.
• Prepare daily rooms report noting and highlighting any discrepancies imperative for the operation to note.
• Responsible for the cleanliness of the Food and Beverage public area outlets.
• Must identify and report property maintenance conditions and create work orders for all required repairs.
• Responsible for inspecting guest floors daily, inspect suites and, ensure room condition for all arrivals and audit occupied and check-out rooms daily.
• Support the Director of Rooms with creating engaging, fair and consistent protocols for the associates.
• Collaborate with the Front of House team to ensure show rooms ready for all site visits.

Preferred Qualifications

• Front Office and/or Housekeeping Management experience highly preferred
• Knowledge of Big Sky market is desirable