Assistant Director – Alumni Relations

Assistant Director – Alumni Relations

Requirements

• Bachelor’s degree or equivalent plus 3-5 years; 1-3 years of supervisory experience preferred
• Event-planning experience strongly preferred
• Experience working with volunteer committees and individual volunteers
• Ability to multi-task required
• Must have project and database management skills
• Must have excellent MS Excel skills

Responsibilities

• Manages six or more undergraduate classes celebrating a reunion, with a focus on young alumni (BOLD)
• Recruits, organizes, trains, and motivates reunion class volunteers for key reunions
• Collaborates with schools and departments to provide integration and coordination of efforts
• Oversees direct marketing to reunion classes, Alumni Weekend promotion, and yearbook publications for reunions
• Promotes strategies, crafts marketing communications, and establishes best practices that yield increased levels of attendance and participation for individual classes
• Fosters ongoing relationships with alumni for further engagement with alumni activities throughout their lifetime
• Participate in in-depth training for new Salesforce CRM suite of products, including Ascend, Linvio, and Pardot
• Serve as team liaison for all CRM related questions and troubleshooting
• Create and manage event registration and landing pages
• Manage approved communications templates
• Plans, coordinates, and manages aspects of the Alumni Weekend program with other campus offices
• Schedules on- and off-campus programs, including religious services, and outings
• Selects, hires, and trains a host of outside vendors who provide apparel, on-site decor, printing, and program supplies
• Ensures compliance with Brandeis Procurement and Facilities Management policies and procedures
• Provides on-site management of assigned events and programs, orchestrating activities, problem-solving and troubleshooting issues as they arise.

Preferred Qualifications

• Must be able and willing to work occasional evenings and weekends with an attitude of doing what it takes to get the job done
• Travel and evening and weekend hours are required
• This is a hybrid position, at least 3 days in the office each week
• Excellent organizational skills with high attention to detail and follow-up
• Exhibits excellent written and oral communication skills that promote business professionalism and convey information clearly and concisely
• Self-motivated with an ability to work both independently and collaboratively
• High level of computer, technical and social media proficiency, including use of CRM database systems, Office suite, events management software, email marketing and communications software, graphics programs (Adobe In-Design), survey tools, committee and community management software, etc.
• Ability to design multi-level registration forms, logic-based smart-forms and surveys, etc.
• Ability to problem solve and ‘think on your feet’ to address questions and troubleshoot issues that arise with individuals and committees or during the management of on-site events
• Ability to successfully interact and collaborate with varied constituencies and at all times represent Brandeis University in an exemplary and professional manner
• Ability to apply sound judgment, discretion, and a commitment to professional ethics, data security, and nondisclosure when dealing with highly confidential constituent, donor, and prospect information
• Adheres to University and departmental business policies and procedures