Assistant Concessions and Bar Operations Manager

Assistant Concessions and Bar Operations Manager

Requirements

• Certificate or degree from an accredited culinary school, college or technical school preferred.
• Minimum 2 years’ experience in supervisory level position in Food & Beverage or equivalent combination of education and experience.
• Previous experience in overall Food and Beverage operations, sales, inventory control, cost control and food preparation procedures.
• Previous experience in food and beverage purchasing (Catering & Concessions), using inventory levels and sales forecasting.
• Knowledge of current culinary and concession trends, presentation, and food quality.
• Food safety and health code compliant.
• Maintain PCI Compliance certification.
• TABC certified. Alcohol awareness certificate and training capabilities.
• Must be able to pass criminal and credit background check.

Responsibilities

• Assist in the daily management of the food & beverage departmental operations and personnel.
• Work with local non-profits for staffing of concessions points-of-sale.
• Implement food and beverage controls established by ASM Knoxville leadership.
• Foster and maintain positive client relations.
• Supervise food and beverage operations during the entirety of events to ensure client satisfaction.
• Hands on management and support of employees during the service of events as well as considerable interaction with clients and guests.
• Oversee distribution of all products to concessions & bar outlets throughout the venues.
• Assist with food, non-alcoholic beverage and bar orders to determine sufficient food and bar inventory is ordered weekly.
• Maintain cost and quality control standards.
• Along with the Concessions & Bar Operations Manager, ensure equipment maintenance requests are generated as needed.
• Assist with scheduling team members via When I Work and creating staff assignments based on event needs.
• Inspect and taste prepared foods to maintain quality standards and sanitation regulations.
• Oversee processes to control loss prevention/spoilage & cost of sales.
• Hold pre-shift meetings to give event specific information and instructions to the concessions and bar teams to set the tone for each event.
• Responsible for stand inventory/stand sheets for each event and assist Concessions & Bar Operations Manager with fiscal reporting.
• Manage daily concession and bar food and beverage compliance and service concerns such as Health Department regulations, TABC controls and alcohol beverage service guidelines and standards.
• Support Concessions & Bar Operations Manager with menu development and market analysis for concessions and bar operations.
• Work with Concessions & Bar Operations Manager to tailor food & beverage selection, pricing, merchandising and marketing based on group demographics & history and create bar and food specials as needed.
• Assist with maintaining the POS database, ensure appropriate stands are assigned for each event and act as the account co-administrator.
• Responsible for the overall direction and coordination of food and beverage units in conjunction with the Concessions & Bar Operations Manager. Carries out supervisory responsibilities in accordance with SAVOR/ASM’s policies and applicable laws. Responsibilities include recruiting, interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees in conjunction with Human Resources; addressing complaints and resolving problems under the guidance of the Concessions & Bar Operations Manager.
• Work with the Concessions & Bar Operations Manager to further support the ASM Knoxville SAVOR operation portfolio (Knoxville Civic Auditorium & Coliseum, Chilhowee Park & Exposition Center, Knoxville Convention Center & World’s Fair Exhibition Hall).
• Work with the venue Directors to support the needs of the clients for each event.
• Maintain communication with the Client, General Manager, Assistant General Manager, Directors, Concessions & Bar Operations Manager, Concessions & Bar Leads, Catering Sales Managers and Event Managers during events.
• Responsible for directing all ASM Knoxville concessions & bar personnel in accordance with HR Policy and established approved concessions and bar practices.
• Fulfill the service for each Banquet Event Order (BEO) and Concessions Event Order (CEO) as outlined by the Director of Food & Beverage.
• Oversee concessions and bar inventory management including rotation, organization and storage of product, and ensure all product counts are verified before, during, and after events for all ASM Knoxville venues.
• Support goal for Health Department score of 90 or higher and manage the food safety processes and protocols for all concessions and bar storage and service.
• Must be able to positively adapt to changes in the work environment, managing competing demands, frequent changes, delays, or unexpected events.
• Understand and be able to describe concessions and bar menu offerings, packaging, and pricing to the team and guests.

Preferred Qualifications

• Knowledge of POS systems preferred; especially Clover systems.
• Knowledge of Event Booking software preferred.