Assistant Community Manager

Assistant Community Manager

Requirements

• Proven track record in collections, with a strong ability to negotiate and resolve payment issues.
• Excellent communication and interpersonal skills.
• Excellent organizational and time management skills.
• Knowledge of fair housing laws and regulations.
• Proficiency in RealPage, Onsite & Knock
• High school diploma or equivalent; college degree preferred.

Responsibilities

• Aggressively pursue delinquent rent collections through a variety of methods including phone calls, emails, and in-person meetings.
• Build rapport with residents to understand their financial situations and develop effective payment plans.
• Initiate eviction proceedings when necessary and coordinate with legal counsel.
• Track delinquency rates, identify trends, and implement strategies to reduce delinquency.
• Meet or exceed established collection goals and performance metrics.
• Participate in an incentive program tied to delinquency reduction.
• Maintain accurate resident records, prepare delinquency reports, and assist with other administrative duties as needed.
• Build strong relationships with residents, addressing concerns and providing excellent customer service.
• Maintain accurate and up-to-date resident account records. Organize and maintain office files.
• Issue appropriate notices as necessary (i.e., late payments, evictions, returned checks, legal notices put out per lease).
• Post all rents, deposits, and fees. Scan in daily bank deposits or have a plan of action if computer/scanner/internet is down.
• Collect monies from residents to include prior ones. Manage and maintain low delinquency for the community.
• Prepare and update reports as delegated by Community Manager.
• Complete welcome cards, record all traffic and follow-up with all customers.
• Collect all required new lease paperwork, fees and deposits.
• Daily inspection of models, vacants, and office appearance to ensure readiness.
• Be aware of local market trends and conditions. Update Market Survey monthly.
• Complete daily, weekly, monthly leasing and marketing reports as required.
• Accept service requests and route to maintenance; conduct service follow-up with residents.
• Inspect property, pick up litter, report service needs to manager or maintenance.
• Inspect move-outs within 24 hours of the scheduled move-out and vacant apartments as requested by Community Manager.
• Create flyers and other resident function promotional materials for approval.
• Knowledge of the budget
• In the absence of community manager, assume/perform the duties of the community manager. (review Yieldstar dashboard in manager’s absence)

Preferred Qualifications

• Experience in affordable housing preferred.