Assistant Bank Manager

Assistant Bank Manager

Requirements

• High School or equivalent combination of education and experience. Required
• 1-3 years Sales, leadership and/or financial branch management. Required

Responsibilities

• Leads and performs the duties of a Banker II and directly manages 1-5 bankers assigned to the branch.
• Serve as the bank’s leader when the Bank or Market Manager is out of the branch.
• Work collaboratively with the Teller Supervisor and Bankers to ensure established sales, service, operational and financial goals are met or exceeded.
• Direct the day-to-day sales activities of the office striving to acquire new consumer and small business households, and cross-sell to new and existing households along with uncovering new business opportunities for the branch, where applicable.
• Establish a full-relationship with customers, personally committing to consistently exceed customer expectations every time, everywhere, by being able to meet a broad range of financial service needs and consistently pursue 100% of each customer’s business.
• Provide awareness and demonstration of all customer channels including digital channel capabilities.
• Lead by example in goal attainment.
• Must have a thorough mastery of the sales process, operational procedures, policies and the ability to make sound judgment decisions.
• Conduct observations and provides feedback and coaching to bankers.
• Conduct huddles, check-ins, and directly supervise all colleagues in the absence of the Market Manager.
• Ensure positive customer experience by effectively executing the established sales process and customer experience requirements.
• Identify needs, present appropriate financial solutions and build beneficial long-term relationships with clients.
• Refer customers to business partners within and across lines of business who can best meet those needs.
• Directly supervise the bankers in the branch including having input for all hiring and performance management decisions.
• Work collaboratively with the Teller Supervisor or designated operations colleague to effectively schedule and manage the teller team or those providing teller coverage.
• Consistently observe, coach and develop bankers.
• Serve as back-up to the Bank or Market Manager when they are out of the branch.
• Collaborate with all colleagues on procedures relating to office security including Monthly Audit Checklist requirements, security equipment testing, office security training and appropriate cash audits.
• Make appropriate decisions regarding office security that will protect the organization, customers and colleagues against loss or fraud.
• Provide technical guidance and training to staff on operating procedures, monitor regulatory and compliance changes, and take appropriate actions; ensure compliance with outside regulations and corporate Standard Operating Procedures.
• Maintain ownership of operation by establishing growth, sales and profit objectives for the branch.
• Provide input to activities to achieve these objectives in consultation with leadership.

Preferred Qualifications

• Other Business Certification within 2 years. Preferred