Arena Tour Guide

Dynamic personality and flexibility: You must be energetic, charismatic, and comfortable adapting to changing circumstances to create a unique experience for every tour.
Excellent communication skills: Ability to memorize a script, speak confidently, clearly, and naturally, engaging guests with your storytelling while remaining approachable and authentic.
Quick thinker: Able to think on your feet and adjust the tour based on real-time feedback, questions, or unexpected events.
Passionate about history and storytelling: A love for the venue’s history and an ability to weave fun, informative stories into the tour to keep guests engaged.
Customer-focused: Genuine desire to make each guest feel valued and to ensure they have an exceptional experience.
Experience in public speaking or guiding: Whether it’s entertaining, teaching, or leading groups, any experience in engaging an audience is a plus!
Flexible availability: Willingness to work varied hours, including weekends and holidays, depending on the tour schedule.

Lead engaging, adaptable tours: Guide guests through the arena, sharing rich history, fun anecdotes, and behind-the-scenes insights, while being able to shift focus or pace based on guest interests and energy.
Create memorable experiences: Engage guests by reading the room and adjusting your storytelling, tone, and pace on the fly to keep the experience lively, interactive, and entertaining.
Think on your feet: Whether answering unexpected questions or switching up the tour route based on time constraints or group preferences, your ability to adapt quickly will be key to creating a seamless and dynamic tour.
Provide excellent customer service: Help guests feel at ease and ensure they leave with a positive and lasting impression of their experience.
Personalize the tour experience: Tune into the vibe of the group and cater the tour to what interests them, ensuring no two tours are the same.
Promote the arena’s history and unique features: Highlight the key moments, historical milestones, and unique aspects of the arena, adjusting the focus to match the guests’ interests and group dynamics.
Encourage recommendations and positive reviews: Inspire guests to share their experience with friends, family, and on social media by delivering a fun, informative, and personalized tour.

Experience in public speaking or guiding: Whether it’s entertaining, teaching, or leading groups, any experience in engaging an audience is a plus!