Area Sales Manager – ASM

Area Sales Manager – ASM

Requirements

• High school diploma or GED equivalent. Two/Four-year college degree preferred.
• 2-4 years residential mortgage sales experience required.
• In-depth knowledge of conventional, government, and portfolio guidelines.
• Knowledge of residential mortgage processing, underwriting and closing procedures.
• Knowledge of federal lending regulations governing real estate lending.
• Demonstrated leadership, organizational, teamwork, and customer service skills.
• Must lead by example and have a high level of integrity.
• Ability to analyze policies, procedures, and guidelines in a way that maximizes productivity but protects the level of risk desired.
• In-depth sales technique/sales coaching skills.
• Strong desire to excel in a competitive environment.
• Strong interpersonal and communication skills.
• Strong analytical and problem-solving skills are required.
• Excellent verbal, written, presentation, people, and diplomacy skills are required.
• Ability to multi-task and to be flexible.
• PC proficient in Windows based software programs (Outlook, Word, Excel, PowerPoint). Experience with Mortgage origination systems and automated decisioning tools required.
• Ability to motivate team, work independently, manage multiple projects, work under pressure, and adapt to sudden changes in the work environment.
• This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS).

Responsibilities

• Develop and foster referral source relationships (realtors, builders, professional and personal contacts, etc.).
• Develop a sales culture and sales focused environment within team.
• Develop and foster relationships with Financial Center personnel to build business and referrals.
• Maintain knowledge of Fifth Third Mortgage Company’s policies and procedures.
• Manage a team of at least 5 MLOs.
• Manage personal and team production via local and Bancorp reporting and KPIs.
• Hold business plan reviews with sales team.
• Build strategic and tactical plans for driving volume growth in assigned area.
• Participate in sales calls with MLOs.
• Assist departmental management in identifying possible improvements in systems and procedures.
• Ensure that MLOs provide a high level of customer service to external customers based on Gallup customer engagement data. Actively participate in ongoing efforts to continually improve customer service for both internal and external customers.
• Monitor compliance issues, including that all loan originators attend required meetings and are in compliance with state and federal regulation, as well as policies and procedures set by the bank.
• Monitor quality levels of loan originators to insure adherence to standards.
• Serve as an intermediary for loan issues with processing manager and underwriting manager.
• Perform Human Resource tasks for the team, such as exception time reporting, performance reviews, coaching, performance management, commission administration and identifying training issues.
• Recruit, hire, and train new loan officers.

Preferred Qualifications

• Previous management experience preferred.