AR Resolution Specialist

Undergraduate degree in accounting or finance, or equivalent combination of education and work experience that provides the knowledge and abilities necessary to perform the work.
Experience in process evaluation, problem resolution, or comparable experience is necessary.
Good accounting and business math skills are needed to accurately understand customer Accounts Payable data.
Strong working knowledge of MS Office, with emphasis in Excel.
The ability to learn SIMS and other web-based applications.
Strong organizational, prioritizing, and customer service skills.
Ability to establish excellent rapport with customers, sales representatives, branch management, and other corporate employees using written correspondence, proper phone etiquette, and other effective interpersonal skills.

Using periodic aging data as a guide, research issues that may be contributing to problems in the collection of amounts outstanding.
Gain an understanding of customers’ accounting systems and procedures to modify the transfer of data to meet customers’ payables requirements.
Using a bi-weekly priority collection list, monthly aging, and follow-up comments, make collection calls to those non-national account customers who are delinquent. Arrange and follow-up payment schedules or work with customers and branches to resolve issues preventing payment.
Set up new customer accounts based on the appropriate credit review process and periodically review and re-evaluate credit for existing customers. Maintain permanent credit file information.
Review daily payment discrepancy notices, forwarding to the customer or branch as appropriate.
Work with the customer and/or branch for a solution through the clearing of discrepancies from customers’ accounts using interpersonal communication and research of transactions through SIMS and other MRC systems.
Carry out other duties within the scope, spirit, and purpose of the job.
Take reasonable care for the safety and health of yourself and others.
Report workplace hazards, injuries, or illnesses immediately.

Experience in 3rd party vendor sites, such as but not limited to: SAP, ADP, Ariba, Oildex, or Cortex would be a plus.